About

The Kaiser Patient Advocate website was created by the National Union of Healthcare Workers (NUHW) as part of our mission to improve the quality of care for our patients.

NUHW’s members include approximately 4,000 mental health clinicians who care for thousands of Kaiser members at more than 100 facilities across California. We are the Psychologists, Licensed Clinical Social Workers, Marriage and Family Therapists, and other licensed clinicians who provide mental health care and chemical dependency services to Kaiser’s members. We are one of the largest unions of licensed mental health professionals in the nation.

In November of 2011, the National Union of Healthcare Workers produced a comprehensive report entitled, “Care Delayed, Care Denied,” which summarized the challenges faced by Kaiser patients and clinicians. During this same month, NUHW also filed a formal complaint with both the California Department of Managed Health Care (DMHC) and the California Department of Insurance (CDI). NUHW’s complaint detailed serious problems faced by Kaiser Permanente’s patients in accessing appropriate and timely mental health care. Based on this complaint, in June of 2013 the California Department of Managed Health Care fined Kaiser $4 million and ordered Kaiser, the state’s largest HMO, to “Cease and Desist” from committing further violations of California law.

NUHW members outside Kaiser Permanente Los Angeles.

Advocating for patient safety – NUHW members outside Kaiser Permanente Los Angeles.

NUHW’s clinicians continue to advocate for improved care for patients and have teamed up with patients, elected officials, and consumer advocacy organizations to demand better care.

Contact us:
National Union of Healthcare Workers
5801 Christie Avenue, Suite 525
Emeryville, CA 94608
Phone: 1-510-834-2009
Fax: 1-510-834-2019